FAQs


HELP & SUPPORT

Have Questions? Find Your Answers Here

Find answers to common questions about our products, shipping, orders and customer support.

01 Where do you ship?

We currently ship to the United States, New Zealand, Australia, Canada, United Kingdom, and majority of EU and Asia. Shipping to other countries is not available at this time. If you contact us we can see to setting up shippings to your country.

If your country is not listed at checkout, contact us at darallathari@gmail.com to ask whether shipping can be arranged.

02 Do you carry products not listed on the website?

No. If a book is not listed in our store, we do not currently carry it. Our catalog reflects all available titles.

03 How long does shipping take?

Orders are usually processed within 2–3 business days. Delivery times depend on the destination and carrier.

United States: 3–7 business days.
Canada and United Kingdom: 7–14 business days.(subject to customs clearance)
Other international destinations: 7–21 business days.(subject to customs clearance)

You’ll receive a tracking number once your order ships.

04 Can I return or exchange a product?

All sales are final. We only replace items that arrive damaged or incorrect. Please report any issues within 5 days of delivery.

For assistance, email darallathari@gmail.com.

05 How can I contact you?

You can reach us by email at  darallathari@gmail.com or message us on our social media platforms. We usually respond within 1–2 business days.

06 Do you offer wholesale or bulk orders?

Yes, please message us on any of our social media platforms or email us for a quote, or for any more information on how to place an order.

Email: darallathari@gmail.com

07 Can I track my order?

Yes. A tracking link will be sent to your email once your order is shipped.

08 What if my package is lost or delayed?

Once a package is handed over to the carrier, delays are beyond our control. If it’s been more than 10 business days (U.S.) or 20 business days for all other countries. Please contact us and we’ll try our best to help.

Email: darallathari@gmail.com

Still Have Questions?

We're always updating this page. If you have a question that’s not listed here, feel free to contact us through our Contact Page or email us directly at darallathari@gmail.com

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