Refund policy

DAR AL ATHARI · CUSTOMER CARE

Refund & Replacement Policy

We want you to receive your order in the condition you expect. Please read our policy to understand how we handle damaged or incorrect items.

At Dar Al Athari, we carefully prepare every order. All sales are final. We do not accept returns, exchanges, or cancellations once an order has been placed, except where applicable law requires otherwise or a damaged or incorrect item qualifies under the policy below.

01 · All Sales Final

All sales are final. We do not accept returns, exchanges, or cancellations once an order has been placed, except where required by applicable law.

Please check your product selection, order details and delivery information carefully before completing your purchase.

This policy does not limit any consumer rights that cannot legally be excluded under applicable law.

02 · Eligible Exceptions

We will review a request for a replacement or refund only in the following circumstances:

  • You receive an item that arrives damaged or defective.
  • You receive an item different from the one you ordered.

Each claim is subject to review and approval. Please contact us within 5 days of delivery and provide the information requested below.

03 · How to Report an Issue

You must email us within 5 days of delivery if your order arrives damaged or incorrect.

darallathari@gmail.com

Please include all of the following:

  • Your order number.
  • A clear photo showing the damage or incorrect item.
  • A brief explanation of the problem.

Our team will evaluate your claim and contact you about the outcome and next steps. Please keep the item and its packaging until your claim has been reviewed.